Privacy Policy

Last updated: 11/11/2025

At Morocco Tours and Transfers, we are committed to protecting the privacy and personal data of our clients.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

By using our website or making a reservation with us, you agree to the terms of this Privacy Policy.

1. Who We Are

Morocco Tours and Transfers is a registered Moroccan company specializing in private transfers, tours, and excursions throughout Morocco.
We collect and process your information in accordance with Moroccan Law 09-08 on the protection of personal data and international data protection regulations.

For any questions regarding this Privacy Policy, you can contact us at:
📧 Email: Contact@moroccotourtransfer.com
📞 Phone / WhatsApp: +212614141614
📍 Address: Casablanca, Morocco

2. Information We Collect

We collect personal information that you voluntarily provide when you make a booking, contact us, or use our website.
The types of data we may collect include:

2.1 Personal Identification Data

Full name
Email address
Phone number
Postal address
Nationality or country of residence

2.2 Booking and Travel Information

Pickup and drop-off addresses
Flight or train details
Date, time, and type of service requested
Number of passengers and luggage

2.3 Payment Information

Payment details when paying via CMI (Centre Monétique Interbancaire), our official and secure payment gateway.
Please note: we do not store or have access to your credit/debit card information. All payments are processed securely through CMI’s encrypted system.

2.4 Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device type (mobile, tablet, desktop)
Pages visited and duration of visit
Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use your personal information solely for legitimate business purposes, including:

To process and confirm your bookings or inquiries.
To communicate with you regarding your reservation or customer support requests.
To improve our website, services, and user experience.
To send booking confirmations, updates, or important notifications.
To process secure payments via CMI.
To comply with legal obligations or respond to lawful requests.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Sharing Your Information

Your information may be shared only in the following cases:

With our drivers, partners, or local service providers to ensure your booking is properly executed.
With CMI (Centre Monétique Interbancaire) to process your secure online payment.
With legal authorities, if required by Moroccan law or a court order.

All our partners and third parties are required to respect the confidentiality and lawful use of your personal information.

5. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this Privacy Policy — typically up to 5 years for legal and accounting reasons.

Once the retention period expires, your data will be securely deleted or anonymized.

6. Data Security

We take your privacy seriously and apply technical and organizational measures to protect your information against:

Unauthorized access
Loss or misuse
Alteration or destruction

All online payments are processed through CMI, which uses SSL encryption and meets the highest security standards in Morocco.

Our website also uses HTTPS to ensure secure data transmission.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request that we delete your data (subject to legal requirements).
Objection: Object to the processing of your data for specific purposes.
Withdrawal of Consent: Withdraw consent at any time when processing is based on consent.

To exercise these rights, please contact us at:
📧 [Insert Email Address]

We may request proof of identity to verify your request.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect anonymous statistics.

Cookies help us:

Remember your preferences (language, location, etc.)
Analyze traffic and usage patterns
Improve our services and website performance

You can choose to accept or reject cookies through your browser settings.
Disabling cookies may affect some parts of the website’s functionality.

9. Third-Party Links

Our website may contain links to external sites (e.g., hotels, attractions, or partners).
We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to read their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under the age of 16.
We do not knowingly collect personal information from minors.
If we discover that we have inadvertently collected such data, we will delete it immediately.

11. International Data Transfers

If you are accessing our services from outside Morocco, please note that your information may be transferred and processed in Morocco.
By using our services, you consent to such transfers in accordance with this Privacy Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
All updates will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we process your data, please contact us at:

📧 Email: Contact@moroccotourtransfer.com
📞 Phone / WhatsApp: +212614141614
📍 Address: Casablanca, Morocco

We will do our best to respond promptly to your inquiry.

In Summary

At Morocco Tours and Transfers, your privacy, trust, and security are our top priorities.
We handle your data responsibly and transparently — especially when you pay through CMI, Morocco’s official and secure online payment system.